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​Thank you for shopping at Honeysuckle Cat Toys.

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If you are not entirely satisfied with your purchase, we're here to help.

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Returns

If you wish to return items, you must inform us in writing by email to clare@honeysucklecattoys.co.uk.

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You have 14 working days to return an item from the date you received it.

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To be eligible for a return, your item must be unused and in the same condition that you received it, and at your own cost and risk, unless you are returning damaged goods in which case we will cover the return postage. You have a legal obligation to take reasonable care of the products while they are in your possession.

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Your item must be in the original packaging and have the receipt or proof of purchase enclosed.

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The package, including written details of the reason for return, should be sent to the following address:

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Shorehill 

Long Mill Lane

Plaxtol

Sevenoaks

Kent TN15 0QS

UK

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​Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

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If your return is approved, we will initiate a refund to your original method of payment.

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You will receive the credit within a certain amount of days, depending on your card issuer's policies.

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If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.

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Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

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If you receive a refund, the cost of return shipping will be deducted from your refund.

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Contact Us

If you have any questions on how to return your item to us, contact us.